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FAQs

These answers are designed to help you with your query. There should be no discrepancies between these answers and the Terms and Conditions of the Game, but in all cases the Terms and Conditions take precedence.

Playing the game

How do I sign up?

  1. Go to dreamteamfc.com 
  2. Select your team
  3. Select whether you want to play for free or give yourself a chance to win more prizes by going premium.
  4. Register your details (including your payment details). Everyone will need to do that this year whether you’ve played before or not.
  5. You’re in!

Can I sign up via the app?

You can sign up via the new and improved Dream Team app, but only if you’re on an Android device. You will not be able to sign up via the iOS app. You’ll be directed to dreamteamfc.com and you’ll be able to set everything up there. 

Need more help? Take a look at our How to Play guide for full details.

I’m under 18. Can I play?

No. Unfortunately Dream Team is not available to entrants who are under the age of 18.

I live overseas. Can I play?

No. Dream Team is only available to residents of the United Kingdom and Republic of Ireland. If you win a prize then you will be asked for proof of your UK or ROI address.

Where can I play Dream Team?

  1. www.dreamteamfc.com
  2. Our mobile website (also m.dreamteamfc.com)
  3. iPhone app
  4. Android app
  5. All of the above 

All platforms are free to access (barring any network costs) and you will be able to access and manage your teams on all platforms regardless of which one you used to register. 

What are the different ways I can play this year?

There are 2 easy ways to play this year:

1. Free Dream Team pack: 

  • 1 Free team
  • If you sign up before first kick off on August 16th you’ll get two months free access to Sun+ (followed by a £7.99 rolling contract). Any signs ups after the above deadline will get one month’s access to Sun+. You can cancel your Sun+ membership at any time up until seven days before your trial period is due to come to an end and you won’t be charged. 
  • Free players will also have one free team entry into our weekly game (Only available to Dream Team players in an active Sun+ trial or contract at time of game week entry).
  • Don’t worry - You can keep your free Dream Team and compete in your Mini League even if you cancel Sun+. Dream Team is still FREE!
  • Free players who cancel their Sun+ membership will still be able to compete for £100,000 of prizes. You’re welcome.

2. Premium Dream Team pack: 

  • This year the Premium pack is £19.99, and gives you six Premium teams plus one free team (which is automatically upgraded to a premium team, totalling seven). 
  • You’ll also get three months access to Sun+, rolling onto a quarterly Sun+ membership, at £19.99. Again you can cancel at any time up until seven days before you three month trial comes to an end and you won’t be charged. 
  • If you’re feeling really keen, you can purchase an additional Premium pack for £19.99, which will give you another ten teams to compete for the £400,000 exclusive prize pot (available until August 16 at first kick off). 
  • Premium players get five teams per week to enter into our brand new Dream Team Weekly game to compete for an exclusive £5,000 (Only available to Dream Team players in an active Sun+ trial or contract at time of game week deadline).
  • Premium Entry closes on September 6.

Can I have more than one free team?

No. Only one free team is allowed per entrant. Don’t try anything clever because we’ve got terminator style machines that will find out if you’ve got more than one team and it may lead to your initial free team being voided or worse, terminated.

I don’t know anything about football. Can I play?

Yes. Dream Team is more than just football, it’s a way of life. Some of the greatest wins in history have happened by accident so feel free to have a stab at picking a team, and if you’re getting nowhere you’ve always got our Auto Select button on the Team Select page to fill in the gaps.

Registration

I’ve played before. Do I need to re-register?

No and yes. If you played last season’s game or our World Cup game then you can sign up with the same details. The only point of difference is that we need your card or pay pal details so you can get your Free Sun+ trial. 

Don’t worry, Dream Team is still FREE and we won’t take any money from you on sign up. Promise.

Why do I need to enter my payment details if I can play Dream Team for free?

Everyone who plays Dream Team this year gets a one, two or three month trial to Sun+. Don’t worry you can cancel your Sun+ membership at any time up until seven days before your trial ends and you will not be charged. 

If I cancel Sun+ will I lose my Dream Teams?           

No and yes. If you’re a free customer, you will not lose your teams if you cancel your Sun+ membership, but you will not be able to compete in our weekly £5,000 game. You will still be able to compete for our overall free season prize of £100,000. 

If you are a Premium customer and cancel within the first 14 days, you will lose your six Premium teams and will not be able to compete for the full £500,000 to Premium customers. You can avoid this pain by cancelling outside of your first 14 days, which will mean you keep your Premium teams. Got it? Good.

SUN+

What is Sun+?

Sun+ is a bundle of digital entertainment brought to you by The Sun. It contains: 

Exclusive access to The Sun's digital content - thesun.co.uk and The Sun’s Classic, Tablet and Mobile Apps.

The first place to see every Barclays Premier League and FA Cup goal on the go with the Sun Goals App on mobile and tablet.

Sun Perks - our collection of perks, offers, downloads and competitions, giving you better times for less with family and friends.

Everyone who plays Dream Team this year gets a one, two or three month trial of Sun+, depending on what pack you choose. 

What is the Sun Goals App?

The new Sun Goals App on mobile and tablet is the first place to see every Barclays Premier League and FA Cup goal on the go. PLUS all your latest football news, comment and stats. It’s everything really.

How do I cancel my Sun+ membership?

If you want to cancel your Sun+ membership, you can do so very easily. All you need to do is go to your “My Account” area and cancel under the “My Membership” tab. 

I’m already a Sun+ member – what does that mean?

If you’re an existing Sun+ member you’re in business already. You’ll still have to register your details but you can play Dream Team for free again this year. 

Anyone on a regular monthly Sun+ subscription will get one free Dream Team. 

Anyone on a regular quarterly Sun+ subscription will get one Premium Dream Team package, consisting of seven premium teams. 

Existing members will not be entitled to a Sun+ trial. You will already know how great it is.

Anyone on a Print+ or 24 hour Sun+ access will NOT be able to play Dream Team for free and will need to sign up to a new Sun+ membership when they register to play Dream Team. 

I got three teams with my Sun+ account last year, why has it changed?

Things change. People change. Dream Team had to change. As a Sun+ member though, don’t forget you get an entry into our weekly £5,000 game.  

Account details

I have lost my log in details. What can I do?

Please click on the Lost Password link below the login box on the homepage and follow the simple instructions. If you have lost your Mini League PIN, please contact the Chairman of your Mini League. You will only need the for your Mini League at the time you join. If you still need help, contact the help desk via the Contact Us button on the game website or send us an email at dtpinlookup@dreamteamfc.com.

Can I change my personal details?

Yes. When logged in via our website, click on the Account Details button and you will be able to make changes to your personal details.

Please ensure your details are always up to date because we're going to need them when you win your prize money.

Can I change my team name?

No. Sorry, as Hull City found out, all team names are final.

Payment

How can I pay for Premium Packages?

Payments can only be made via the website, using a valid debit or credit card or a PayPal account.

You can use most major debit and credit cards, including Visa, Mastercard, Switch and Delta. You will need the 3 digit security code printed on the back of your card to complete the transaction.

How can I be sure my payment transaction is safe?

Our secure server software encrypts all your personal details including your card number. This process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. Your card details are not stored on our system.

I have a payment query. What do I do?

This shouldn't happen but, if you have a payment query, please email us at dtpayment@dreamteamfc.comand we will investigate.

Scoring

Why don’t you award points for assists?

We’ve discussed and researched this a lot and have come to the conclusion that scoring points for assists can be very misleading and a potential cause of debate – it’s all great when David Silva plays a ridiculous through ball for Sergio Aguero but for every time that happens there’s three examples of Dzeko miss-controlling it into the path for Yaya to score.

With this in mind, we try and reflect assists that deserve reward in our player ratings (+3 points for a 7/10 or higher) and Star Man awards (+5 points). It doesn’t always work but no fantasy football scoring system is perfect.

When will my team start scoring?

If you’re organised and got your team in before the first Premier League kick-off on Saturday August 16, you will start scoring from the very first round of matches.

How do I score points in the game?

Points, positive and negative are awarded to players as follows:

All Players

Each Goal Scored (excluding own goals) +5 points

Hat trick (3 or more goals) +5 points

Yellow Card - 1 point

Red Card Eligible Player Scores: - 3 points

Goalkeepers

Penalty Save or Miss Eligible Player Scores: +3 points

Defenders and Goalkeepers

Clean Sheet (no goals conceded) +5 points

2 Goals Conceded -1 point

Each Goal Conceded Over two goals -1 point

Midfielders

Clean Sheet (no goals conceded) +2 points

Penalty Takers

Penalty Save or Miss (NEW last season) - 3 points

Player Rating of 7 or more (See Sunsport in The Sun) +3 points

Star Man (See Sunsport in The Sun) +5 points 

How are Player Ratings Points and Star Man decided?

Player ratings and Star Men are decided by The Sun reporter assigned to the match.

After every game the reporter rates every player a mark out of 10 for their performance.

The best performer in the match as judged by them is awarded the Star Man award.

Player Ratings are then published in The Sun and on-line on the Dream Team website and you are free to debate and argue over which ones you think we’ve got horribly wrong and occasionally which ones we’ve got right.

The rating is decided based on the following criteria:

Involvement in the Game

If during the overall course of a game a player does not make a positive contribution to his team, then he should not normally get a rating greater than 6.

Inspirational Play

A positive effect on other team members merits a higher rating. Because Dream Team points are allocated for specific events - goals, cautions, clean sheets etc. - there is no need to take these into account in the player rating, unless they stem from the specific positional consideration given below. By way of example, a striker might score two goals in a single game and gets ten Dream Team points for doing so. However both goals could have been complete flukes and, those aside, the striker had no other material involvement in the game. In this case he would not merit a rating of seven or more.

Goalkeepers

Ratings for goalkeepers additionally take the following specific positional criteria into consideration:

  • Command of the box and set-piece control
  • Confidence and concentration
  • Aerial effect
  • Shot stopping
  • Minimising the goal as a target
  • Building offence from defence

Defenders

Ratings for defenders additionally take the following specific positional criteria into consideration:

  • Protection given to the goal
  • Confidence
  • Clearing the ball from the danger area 
  • Set-piece performance 
  • Aerial ability 
  • Tackles made and possession won 
  • Building offence from defence

Midfielders

Ratings for midfielders additionally take the following specific positional criteria into consideration:

  • Defensive contribution
  • Winning and retaining possession
  • Offence building and creation of goal-scoring opportunities
  • Work-rate and work off the ball
  • Attacking power
  • Goal attempts

Strikers

Ratings for strikers additionally take the following specific positional criteria into consideration:

  • Work-rate and work off the ball
  • Offence creation
  • Positional awareness
  • Creation of goal scoring opportunities
  • Achieving one-on-one situations
  • Attacking power 
  • Goal attempts

All criteria have both positive and negative elements and the final rating awarded by a reporter is a combination of these. The Star Man award goes to the player deemed to have made the greatest contribution to the performance of the team.

Who decides who scored a disputed goal?

Goalscorers are decided between the reporter covering the game and the official feeds we get.

The important part is that goalscorers will not be changed once the points have been awarded (unless it happens within 24 hours of the match) regardless of any change subsequently made by the Dubious Goals Panel.

How can I keep track of my scores?

1. www.dreamteamfc.com

2. Our mobile website

3. iPhone app

4. Android app

5. All of the above

Points are usually updated within a few hours of an eligible match finishing.

I have a points query. How do I resolve it?

Contact the helpdesk via email at dtscoring@dreamteamfc.com.

Make sure that the update has been fully completed and you’ve double checked the scoring section of the statistics area of the website before you get on to us though.

Transfers

Can I change my team by making transfers?

Yep. Up until kick-off of the English Premier League season on Saturday August 16 you can change your players as often or as little as you want provided you stick to the team selection rules.

After that there are four Transfer Windows. There will be the normal three transfers per team available at each window. 

This season you can also make two emergency transfers which will allow you to make one transfer to each of your teams. 

When are the Transfer Windows?

All transfer windows open at 9am on Tuesdays and close on Saturdays at kick-off of the first Eligible Match that day in the following four periods:

Transfer Window one opens on Tuesday 2 September and closes on Saturday 13 September 2014.

Transfer Window two opens on Tuesday 11 November and closes on Saturday 22 November 2014.

Transfer Window three opens on Tuesday 27 Jan and closes on Saturday 7 February 2015. 

Transfer Window four opens on Tuesday 24 March and closes on Saturday 4 April.

When can I make the emergency transfers?

The two ‘emergency transfers’ will be during the following periods (one transfer in each):

1. 15 September 2014 to 9am on 5 January 2015. 

2. 9am, 5 January 2015 to the kick-off of the last eligible match.

These transfers will not be available during any of the main Transfer Windows. 

How do I make changes to my line-up?

Once a transfer window opens you will be able to make changes to your team via the website, the Mobile Website, iPhone and Android Apps. Simply click on the transfer link, click on the players you wish to remove and then the players you wish to replace them with.

You must stay within the £50M budget and pick one of our fantastic formations (4-4-2 or 4-3-3).

I made transfers but they haven't started scoring?

Your new transfers won’t start scoring until the first eligible match after the window closes.

However, while you wait patiently for your new signings to join, the players you’re shifting out will continue to score until the window closes.

Can I change my team formation?

Yes. The world is your oyster, your team is your own, feel free to change your formation as much or as little as you want…but obviously only during transfer windows and only into the two permitted formations – 4-4-2 or 4-3-3.

Can I reset my transfers?

Yes. You CAN reset your transfers during the window.

No more waiting until the very last minute again or telling porkies to our customer services agents about a mate “sabotaging” your team.

Will new players be added to the list?

Yes. We will always be looking to add new players, usually new signings but the odd existing player if he keeps popping up for his club.

These additions usually happen just before a Transfer Window opens, but we’re always open to suggestions @dreamteamfc. 

Why doesn’t your list have every player?

We prefer not to bloat our player list with Hull’s third choice keeper if we are honest. We provide you with a carefully considered list of 350 odd players to choose from. All are included on previous or expected game time and point scoring potential.

Sometimes we may make a glaring omission. If that’s the case then we will add the player straight away.

Feel free to suggest players to us at @dreamteamfc but remember it’s called ‘Dream Team’ so don’t start bombarding us with tweets if a 17-year-old comes on once in a League Cup game for Hull. 

Prizes

What prizes can I win?

There is a total end of season prize pool of £500,000 up for grabs split out as per the below:

FREE: Your free team competes for a prize pool of £100,000 in the main game. This is available to both free and premium entrants. 

PREMIUM: Premium entrants will be able to compete for the entire prize pool of £500,000 (£400,000 exclusive to Premium). 

MINI LEAGUES: This year, we’ve mixed it up a bit. Chairmen’s League out, League of leagues in. Now it’s slightly complicated so concentrate. There’s a total of £50,000 up for grabs (just to incentivise you to pay attention). 

We’ve created three Mini League, “League of Leagues”:

1) League one - All Mini Leagues containing 10-19 unique managers. 

2) League two - All Mini Leagues containing 20-39 unique managers.

3) League three - All Mini Leagues containing 40 or over unique managers. 

For each of these leagues, we will produce a leaderboard where the position of your Mini League will be determined by the average score of the top 50% of members in your league (just so the slackers won’t bring you down). 

At the end of the season we will give the following prizes to the top 100 Mini Leagues in each of the three “League of Leagues”:

1) League one (10-19) - £50 to the top scorer and £50 to the chairman. 

2) League two (20-39) - £75 to the top scorer and £75 to the chairman.

3) League three (40+) - £125 to the top scorer and £125 to the chairman.

What is Dream Team Weekly?

Each week make a completely new selection of 11 players for your team entry, totally independently of your main Dream Team(s) based upon the fixtures to be played in that week (Saturday to Friday inclusive). 

The rules for team selection remain identical to those of the main game. You can carry your team(s) over from one week to the next but will need to make a specific entry for each team each week. 

Entries can be made after 9am on Monday of each week (apart from week one as we’ve gone rogue and opened it on Tuesday 19 August) and need to be completed and confirmed before kick-off of the first fixture on the Saturday (or of the week if there are no Saturday matches).

There will be one prize each week of £5,000 payable to the entrant gaining the greatest number of Dream Team points. In the case of a tie, the prize will be shared based on certain criteria. 

You must be an active Sun+ member at the time of entry to play Dream Team weekly.

Can I play the weekly game if I am not a Sun+ member?

NO. Only Sun+ members can participate in the weekly game, so stick with it as it’s a good investment. 

Is there a limit to how many prizes I can win?

Yes. Free entrants are restricted to one Free end of season prize per entrant.  Premium entrants are restricted to a maximum of five prizes per entrant in the Premium prizes. 

For the Dream Team Weekly 

Mini Leagues

Can I compete with family, friends and colleagues?

Yes, in fact we actively encourage it. You can set up a Mini League for free and you can invite whoever you want to join your Mini League.

What is a Mini League?

Think of the Mini League as your own fourth place trophy. A league within a league.

Invite your family, friends, colleagues, acquaintances, former lovers, literally anyone. 

How do I create a Mini League?

You will be directed to a Mini League page straight after registration that will allow you to set up your own or join an existing one.

But if it takes some time before you get the Chairman itch, you simply need to click on the Mini League button in the Nav Bar and follow the instructions.

How do I invite others to join my Mini League?

Once you have created or joined a Mini League, you can invite family, friends and colleagues to join using the sharing tools and the Invite Mates button on the game website, Mobile site or iPhone/Android apps.

Alternatively you can tell them about it but however you choose to invite them, you will need to provide them with your league PIN that you will receive when creating a Mini League or from the creator of the Mini League.

Is there a limit on Mini Leagues I can create?

Yes. To save you the logistical nightmare of keeping track of too many leagues, you can only create or join up to ten Mini leagues combined per team.

How do I join a Mini League that has been set up?

Now this is outrageously simple, if the Chairman knows his way around a Mini League he would have given you the PIN and password when he invited you. If not, make sure he does.

Once you’ve got that, it’s four easy steps:

1. Hit the Mini League button in the top navigation bar

2. Enter the league PIN

3. Hit Join League 

Can I restart a Mini League I set up last year?

Yes. To save you the valuable time we know you need, you can reset your Mini League from last year. And do you know what the best bit is? We’ll even email everyone who was in your league last time for you. No thanks needed, it’s our jobs. 

Is there a limit on Mini Leagues you can be in?

Ten. To save you the logistical nightmare of keeping track of too many leagues, you’re only able to join ten Mini Leagues combined per team. You’re welcome.

What prizes are there for Mini Leagues?

1. Bragging rights.

2. A feeling of self-worth that can only be achieved by cleaning up your mates at fantasy football.

3. Oh yeah and a share of £50,000. 

We’ve created three Mini League, “League of Leagues”:

1) League one - All Mini Leagues containing 10-19 unique managers. 

2) League two - All Mini Leagues containing 20-39 unique managers.

3) League three - All Mini Leagues containing 40 or over unique managers. 

For each of these leagues, we will produce a leaderboard where the position of your Mini League will be determined by the average score of the top 50% of members in your league (just so the slackers won’t bring you down). 

At the end of the season we will give the following prizes to the top 100 Mini Leagues in each of the three “League of Leagues”:

1) League one (10-19) - £50 to the top scorer and £50 to the chairman. 

2) League two (20-39) - £75 to the top scorer and £75 to the chairman.

3) League three (40+) - £125 to the top scorer and £125 to the chairman.

If I am a Chairman with more than one Mini League, can I win more prizes?

Yes, in fact we encourage such activity. You will be entitled to more than one prize. However, if you’re a manager you will only be able to win one prize.

What is a Celeb League?

Arguably the best thing to happen to fantasy football since unlimited transfers.

After you finish registration you will have the option to join one of four Celeb Mini Leagues. Take on the likes of Harry Redknapp, Alan Shearer and (obviously), the Page 3 hotties. Good and bad news – you can enter as many as you like (fill your foots), but no prizes are available this season for Celebrity Leagues.

Premium packages

Can I purchase more teams?

Yes. You can purchase an additional Premium Pack for £19.99, which buys you ten additional teams. Before you go off day dreaming, you’ll still only be able to win a maximum of 5 prizes in the Premium leaderboard. But you will maximise your chances of winning. 

Do I have to enter them all at the same time?

No. You can buy teams and play later. Whenever you’re ready to enter your extra teams just slide on over to ‘Team Select’ and draw down your credit.

How many teams can I enter then?

As the monthly prize is no more this season (replaced by a new jazzy Dream Team Weekly game), there is no limit on how many teams you can enter. There is a maximum of either one entry for free customers, and five for premium. 

What Premium Packages are available this year?

Our Premium pack costs £19.99 which will get you a free team (immediately upgraded to a premium team) as well as six premium teams. You’ll also get three free months of Sun+ to get a cracking. 

I still need help

You can email us at dtgeneral@dreamteamfc.com or speak to a customer service representative on our help desk by calling 0844 245 8077 (calls cost 5p per minute at all times from a BT landlines and we are open from 9am-5:30pm, Monday to Friday).



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